If for any reason you do not absolutely love your selections we will gladly offer you refund, exchange or replacement.
If your instruments (the items of other manufacturers are welcome as well) are damaged we will gladly offer you:
a. repair service
b. exchange or replacement of the new items with discount 40% off retail price
Rumex International Co provides its customers a manufacture defects LIFETIME WARRANTY!
Please, note that in certain countries our guarantees may differ because of national legislation. You may get your country’s warranty details by contacting our customer support department.
If any product purchased reveals a poor quality or has the manufacture defects - please don’t hesitate to contact us. After undergoing a full inspection by our repair specialists, if the defect was not caused by improper handling and misuse, we will provide you exchange of the defective instrument for a new one with no fees or we will repair the instrument.
Carefully read our Care&Cleaning Instructions to avoid cases of improper usage and mishandling or consult our customer service managers for proper handling instructions.
Contact your customer service manager or write to firstname.lastname@example.org to get RGA Number. You will receive a response within 1 business day with all information about return, replacement, repair or refund conditions and address the instrument should be shipped.
If you wish to call customer service use telephone numbers 1-727-535-9600 for USA, Canada, Puerto Rico customers and +371 6616 3182 for International customers.
Sign our newsletter to be the first to learn about our special offers and to get secret promo codes for season and exhibition sales.